FAQs

Subscriptions

How do I manage my order?

You can access your subscription by logging into your account on our website and selecting “subscriptions” on your account dashboard. Can’t remember if you have an account or not? All subscribers have accounts linked to the email they purchased with — it just may not be setup yet. To activate your account, set it up here.

How do I pause or skip my order?

Log into your account and navigate to “subscriptions” to pause or skip your order.

Discount Codes & Promotions

The discount code is not working?

Check if the discount code has expired (for limited time promotions) or if the products in your cart are eligible for a discount code.

Can I use multiple promotions/discount codes on my order?

You may only use 1 discount code per order.

Shipping

Delivery Times New Zealand & Australia 

We do our best to get orders dispatched within 24 hours Monday to Friday. Generally speaking, any orders placed before 2pm Mon-Fri should be sent out that day. Normal delivery times can range from 2-4 working days (excluding rural delivery & delivery to Western Australia).

If you are in the South Island of New Zealand, please factor in ~2 extra days on top of normal delivery times.

Orders placed on a Friday (before 2pm) should be dispatched same day. Orders placed after 2pm Friday will be processed and dispatched Monday. We do our best to get orders dispatched within 24 hours Monday to Friday. Generally speaking, any orders placed before 2pm Mon-Fri should be sent out that day. Normal delivery times can range from 2-4 working days (excluding rural delivery & delivery to Western Australia).

If you are in the South Island of New Zealand, please factor in ~2 extra days on top of normal delivery times.

Orders placed on a Friday (before 2pm) should be dispatched same day. Orders placed after 2pm Friday will be processed and dispatched Monday. 

Tracking Shipments

When your order ships from our fulfilment warehouse, you will receive a shipment confirmation email that includes a tracking number.

If you have any questions about your order, please contact info@evergreenfinefoods.co.nz

Lost or Damaged Items

In the unlikely event your order gets lost or arrives damaged, please contact info@evergreenfinefoods.co.nz and we'll find a fitting solution for the issue.

Returns and refunds

Return and refund queries should be directed to info@evergreenfinefoods.co.nz We will do our best to accommodate to your needs and provide a solution.

Returns requests must be actioned within one week of delivery.

Payment for returned shipping is the receivers responsibility.

Shipping charges will be deducted from any refund if the item is not collected from the drop off/LPO and is returned to us.

International Shipping and Customs

We offer worldwide shipping outside New Zealand and Australia. Please make yourself aware of your local customs regulations in your country. If we happen to foresee customs issues in the particular territory, we will endeavour to contact you.

Delivery time for the rest of the world is 5-10 working days (once item is dispatched).

You may be charged import duties and taxes by your local customs authority when your parcel is received into your country. Duties rates vary depending on the value of the goods, what they are made of and where they are made. Importantly, all countries have different rules regarding this, so we are unable to tell you exactly what duties you may be required to pay as this is determined on import by local customs officials.

Estimated delivery does not include customs delays or holds. In the unlikely event that you have not received your parcel within a delivery time estimated above and you have not been contacted regarding your delivery by one of our shipping couriers, please get in touch with us and we will investigate your delivery on your behalf.

Can't find what you're looking for?

Send us an email to tell us what's up and someone from our Customer Service team will get back to you as soon as possible. Be sure to include your order number (if you have one).

Get in touch

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